11 of 17 people found the following review helpful
Horrible customer service from Shun,
October 3, 2011 Julie Muraski - See all my reviews
This review is from: Shun Ken Onion 7-Piece Knife Set with Bamboo Block (Kitchen)
We have had our Shun knives for over a year and they have worked great. We sent them to be sharpened and Shun has now outsourced their sharpening to a 3rd party so it cost $70+ to get the knives sharpened. We also had a knife that needed repair work from Shun. It was returned to us severely scratched and we had to pay $20+ in shipping. When I called customer service management at Shun they just said sorry they cannot do anything. We will never by Shun again.